A Perth-based bank was forced to pull a series of ATM withdrawals due to a software glitch, leaving its customers stranded and paying a bill of more than $500K.
The $500k bill has since been resolved.
However, it’s not the first time a bank has had to withdraw ATM payments.
Earlier this year, a Brisbane-based ATM operator had to cancel a $2.5m payment due to ATM-related issues, after a number of customers reported a glitch.
In February, a customer from Melbourne received a $3,500 bill from an ATM machine after a glitch caused a number to disappear.
“A number of people have had their ATM withdrawals cancelled,” said the ATM operator, who asked not to be named.
Affected customers are still able to withdraw cash by contacting the ATM and paying with a credit card.
Another Melbourne ATM operator has said it’s looking into what caused the glitch.